Refund Policy

At Search N Buy, we value your satisfaction and strive to provide a seamless shopping experience. In the event that you are not completely satisfied with your purchase, we offer a transparent refund policy to ensure your peace of mind. Please review the following guidelines carefully:

1. Eligibility for Refunds:

   • Refunds are applicable within 7 days from the date of delivery.
   • To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
   • Certain products such as perishable goods, personalized items, and final sale items may not be eligible for refunds. Please refer to the product description for details.

2. Initiating a Refund:

   • To request a refund, please contact our customer service team at (+92) 345 7760012 within the specified refund window.
   • Provide your order number, details of the item(s) you wish to refund, and the reason for the refund request.

3. Refund Process:

   • Once your refund request is approved, we will provide you with instructions on how to return the item(s) to us.
   • Upon receipt of the returned item(s), our team will inspect them to ensure they meet the refund eligibility criteria.
   • If the returned item(s) are approved, refunds will be processed to the original payment method within 7 working days.
   • Please note that shipping charges are non-refundable.

4. Damaged or Defective Items:

   • If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt.
   • Provide clear photos showing the issue, and we will arrange for a replacement or refund as soon as possible at no additional cost to you.

5. Partial Refunds:

   • In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
   • The amount of the partial refund will be determined by our customer service team based on the condition of the returned item(s).

6. Refund Status Updates:

   • You will receive email notifications at various stages of the refund process, including confirmation of refund initiation and completion.
   • If you have any questions or concerns about the status of your refund, please don't hesitate to contact our customer service team for assistance.

7. Policy Updates:

   • Search N Buy reserves the right to update or modify this refund policy at any time without prior notice. Please review this page periodically for any changes.

By making a purchase on our website, you agree to abide by the terms of this refund policy. If you have any questions or need further assistance regarding refunds, please don't hesitate to reach out to our dedicated customer service team. Thank you for choosing Search N Buy!